The UK’s public EV charger network urgently needs an upgrade to fix it. “Major flaws” with reliability and accessibility
Consumer groups urged the government to take urgent action to improve public infrastructure. It was later discovered that many drivers were still grappling with unreliable chargers and confusing payment terms.
It warned that some motorists were completely evicted from public charging stations. and called on the government charging point operator And local councils are doing more to improve their requirements and user friendliness.
in which way? A survey of about 1,500 members who drive EVs or plug-in hybrids found that 74% were dissatisfied with the current state of the UK’s public charging network.
while some charging points Especially the newer fast chargers. Accept contactless payments by debit or credit cards. Many still require users to download apps or create customer accounts even for a single charge.
The government announced plans earlier this year to force charging point operators to simplify the checkout process and improve credibility, but Sue Davies, head of consumer protection policy at Noi, said the change wasn’t happening fast enough.
She said: “Our research shows that public EV charging infrastructure is inadequate. This is because many drivers struggle to find reliable charging points in good working conditions. Having to navigate the confusing payment system or unable to rely on adequate charging points near their homes. or take them on a long journey.”
Among the laws planned in the government’s electric vehicle infrastructure strategy are: A reliability rate of 99% is required for all fast chargers, however, which? Want to expand to all public chargers
Ms Davies added: “Governments must act quickly to implement plans to improve the consumer experience of using public charging networks by expanding reliability standards across the network. And ensuring that the offer for payment roaming will make the payment a lot easier. Drivers should be able to pay with a bank card whenever possible. or through a single app or a payment card accepted by all networks.
“Charging has to be simple, reliable and smooth to support people moving to electric vehicles.”
In response to the survey, RAC electric vehicle spokesman Simon Williams said: “Having a quality charging infrastructure will be a key factor in helping more people transition from conventional cars to electric vehicles. The charger must be reliable, easy to use and accessible. therefore it is extremely important So we have to move from an era where unused chargers are often found to where they are hard to find.”
The study also found that EV drivers are critical to the spread of public infrastructure. The number of chargers has continued to grow nationwide, up 34% since August 2021, with nearly 1,600 new devices installed in August 2022 alone, but many drivers feel that there are not enough public options nearby. side by side
Nearly half (48%) believe they don’t have enough charging points near their homes, and 45% feel this is the case during their travels. Among those who said they stopped using public networks One in five said it was due to lack of availability.